Shipping Policy
At Catch and Camp, we strive to get your gear to you as quickly as a strike on a lure.
- Processing Time: All orders are processed within 2–3 business days. Orders are not shipped or delivered on weekends or public holidays.
- Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping: 5–7 business days.
- Express Shipping: 2–4 business days.
- Shipment Confirmation & Order Tracking: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
- Customs, Duties, and Taxes: Catch and Camp is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
- Damages: Catch and Camp is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
RETURNS & REFUND POLICY
We want you to be 100% satisfied with your purchase. If you’re not “hooked” on your gear, we’re here to help.
- Return Window: You have 2-3 calendar days to return an item from the date you received it.
- Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and must have the receipt or proof of purchase.
- Non-Returnable Items: Certain items such as used fishing line, live bait (if applicable), or personalized/custom-made gear cannot be returned.
3. REFUNDS
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- Approved Refunds: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Please review our return policy carefully before completing your purchase. By booking an order or making a payment, you agree to the following terms:
Final Sale Policy: There is no return or refund policy once a product has been booked or payment has been successfully processed.
Change of Mind: We do not accept returns or exchanges due to a “change of mind” or personal preference.
Transit Damage & Defective Products: If a product is delivered with physical damage or is defective due to transit, you must record an unboxing video as proof. This video must be sent to returns@catchandcamp.com within 24 hours of receipt. Claims made without video evidence or after the 24-hour window will not be entertained.
Product Variations: Due to the nature of outdoor gear materials, slight variations in color, texture, or finish may occur. Such variations are not considered defects and are not acceptable grounds for return or exchange.
Unauthorized Modifications: Any manufacturing modifications or alterations made to the product by the user without our express written consent are strictly not acceptable for return.
Out of Stock Exceptions: In the event that an item is found to be out of stock after your payment has been processed, Catch and Camp is liable to issue a full refund for the unavailable item.
Final Decision: Our support team will review your complaint and the provided video evidence. Catch and Camp reserves the right to take the final appropriate decision regarding the resolution of any claim.
4. SHIPPING COSTS FOR RETURNS
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.